General

Educate your staff on Good Customer Service

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9 Aug 2016 - General
 
  • Know Your Product or Service

In order to provide good customer service, you need to know what you're selling, inside and out. Make sure you know how your product or service works. Be aware the most common questions customers ask about your products, and know how to articulate the answers.

  • Be Friendly

As they say, customer service starts with a smile. When you are in a face-to-face situation, a warm greeting should be the first thing your customers see and hear when they ask for help. And even when handling customer service requests via telephone, a smile can come through in your voice, so make sure you're ready to be friendly.

  • Say Thank You

Gratitude is memorable, and it can remind your customers why they shopped at your store or hired your company. 

  • Show Respect

Customer service can often involve emotions, so it's important to make sure you and others you have handling your customer service tasks are always courteous and respectful. Never let your own emotions overtake your desire to see your customer walk away happy.

  • Listen

Listening is one of the simplest secrets of customer service. Listening means hearing what your customers are saying out loud, as well as what they are communicating non-verbally. Watch for signs that they are displeased, while listening to what they say to you directly.

  • Ask for Feedback

You may be surprised what you learn about your customers and their needs when you ask them what they think of your business, products, and services. You can use surveys, feedback forms and questionnaires.

  • Use Feedback You Receive

You need to do something with the feedback you receive from customers in order to make it useful in your customer service process. Take time to regularly review feedback, identify areas for improvement, and make specific changes in your business. Good customer service often comes down to consistently checking in with your customers and making sure they are happy with not only the products and services you're selling, but also the process of purchasing, ordering, working with you, etc.

 

i believe is equality among all races, position and gender in all fields of work. There is a need to go the extra mile for everyone you encounter in life. I believe that in this manner, you will deserve the respect you earn and at the same time get recognition from your peers and management. Always remember that even you are not rewarded for the good work that you have done for many people, doesn't mean no one is watching. And by that you might not know what bigger reward you will be getting...
 (Total 121 words)
I agree with Leothel Elysse Mayores and Maria Cristina Inserto that this is important in all service industry, especially the healthcare setting. Like common sense, common courtesy should not be taught, but it seems not everybody has it. So I think there should be a standardization of "common courtesy" in every service...
 (Total 144 words)
I believe in good customer service, one that goes over and beyond, because I look for that in a company/service when I am the customer. Similarly, I expect to always give the same satisfaction that I demand, to patients who come into the clinic (patient and their companions). I believe that this duty is not soley dependent on me but my staff as well. Henceforth, I always make sure that while my assistant's loyalty remains on my side, that she should show compassion for patients. From the fir...
 (Total 170 words)
I remember one time I was at a café and there was a meeting about customer service. I can’t help but overhear one principle that I strongly agree with. The Lady speaking emphasized that despite some imperfections in our products, if we make our customers feel wanted and appreciated, they will always come back. I can’t help but agree with this statement, especially for those in the food service department. This can also be true of the health care profession. Although near perfection is neede...
 (Total 140 words)