Addressing PatientsCreated by:
photo from: aja.pubs.asha.org
The initial interaction with patients is very crucial to establishing rapport and this starts with knowing the patient's name. The big question is how do we address the patient? Do we call them by the first or last name? In my daily clinical expreience, I always ask the occupation immediately after knowing the name. This allows me to address the patient properly if he/she has a doctorate degree, a military rank, or other postgraduate title. Addressing the patient with Mr./Mrs. or Sir/Madam and the last name also will work fine. In my personal opinion, the only thing to be avoided is to call an elderly with a casual terms (i.e. mommy, ahma) usually reserved for relatives. I find this to be unprofessional though I hear it quite often as I work in a government hospital. I feel that this breaches professionalism and fails to establish rapport on a professional level.
For the MIMS community, do you have similar encounters with your work? How do you address patients? Do you think that calling patients with casual terms as mentioned above are more beneficial in establishing rapport?