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Philhealth launches Interactive voice response system to improve service
 

Philhealth launches Interactive voice response system to improve service

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To provide better 24/7 customer service, the state-run insurance firm Philippine Health Insurance Corporation (Philhealth) has put in place an interactive voice response for those calling their hotline number.
 
today.mims.com
 
22 Mar 2017 - General
 
Lianne Marie Victoria Laruan It will definitely help a lot of people in availing services and planning the budget as one or a family member is admitted in the hospital. It also alleviates more Filipinos of the inconvenience of travelling to different agencies for the sole purpose of inquiry. Commuting in the Philippines is really difficult and this move by PhilHealth is laudible for taking that into consideration....
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Theekshana Abayawickrama Yes, it is very impractical to make calls at government agencies and private companies because they tend to put people on hold for long periods. To make things more annoying, a company jingle is played while making one wait. This kind of system eliminates the inconvenience of long, senseless waiting as it allows the caller to express concerns immediately. Thank you for sharing your insight...
 (Total 67 words)