Be Patient to PatientsCreated by:
As nurses we are created to be flexible, to have undending patience and must have all the understanding in the world.
I have this one unforgettable experience, it was a busy day handling 6 patients. There was one patient who keeps on buzzing every now and then seeking for too much attention. "'Nurse can you please load credits to my phone so that I can make a phone call?". The patient does not have any responsible folks for a few days. So I got her number and texted my friend to get the load. After a few minutes she called again on the help button, so I came in to the room. "Nurse can you please reach out to me that thing?". So this cycle keeps on repeating for the nth time and makes me a little bit of pissed off.
In the afternoon when I was about to take my off, she buzzed again and unfortunately I was not there to hear the call at the station. It maybe took a few minutes and all of a sudden when I reach the room, she went to the bathroom and her IV site was out. That was around 3:30 pm and my shift is until 3pm. So here I go, this patient is a little bit getting into my nerves. Since she doesn't have someone to call on to buy the needle for insertion, I took the money and buy from the pharmacy. That was it, I inserted the line and all done.
When I was about to go home, she buzzed again. Of course that was not on my shift anymore but since I get to pass by her room on my way out, I dropped by and said. "Ma'am what do you need?". The woman answered can you please credit my phone with load and register it to have an unlimited call?". I replied, I don't know how to do it and it's my off already". She insisted and I was really pissed off. And so I said at the back of my mind, okay fine for the last time. Alright ma'am, I took the money and asked the vendor outside the hospital to register her phone number to make unlimited calls. After reloading, I was almost at home and I called the patient to confirm if she received the load. "Yes I got it. Sorry if I bothered you too much today. Thank you."
The next day when I went on duty, I asked my colleagues where did the patient transferred out since I couldn't find her name. They replied, she was "Discharged Against Medical Advice" yesterday and while riding alone in the cab, she died.