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Data of 5,400 AXA customers compromised after cyber attack
 

Data of 5,400 AXA customers compromised after cyber attack

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SINGAPORE — The personal data of 5,400 past and present policyholders on AXA Insurance’s health portal has been breached following a cyber attack. Yesterday, the firm sent out an email to the affected customers, notifying them of the data breach, which has compromised information such as email address, mobile number, health policy number and date of birth. The firm has filed a police report. Most of those affected by the breach have been notified, and the remaining will be informed by today, AXA Singapore CEO Jean Drouffe said. Mr Drouffe apologised to all the affected customers, and stressed that the company “takes customer privacy very seriously”. A “thorough review” of the company’s information technology systems is under way. “No financial or health data was compromised. On its own, the compromised data will not result in identity theft,” Mr Drouffe said. “We nonetheless see the importance of alerting our impacted customers to be vigilant against potential phishing and risk of identity theft.” He added: “We wish to assure our customers that our health portal is now secure.” The email sent to customers, which was signed off by AXA data protection officer Eric Lelyon, said: “We are very sorry to share with you that some of your personal data was impacted.” It added that information such as name, NRIC number, address, credit card or bank details, health status, claims history or marital status has not been compromised. “No further action is required from you as the information that was compromised is not likely to, on its own, expose you to identity theft,” the email said. However, it noted that it was possible that the hackers could try to phish additional information from the customers, and urged them to be vigilant against any such attempts. “We wish to assure you that we take this incident very seriously. We have taken all remedial actions to secure our health portal and to prevent a recurrence,” the email said. “We have also filed a police report and are working closely with the authorities.” A financial services manager at AXA, who wanted to be known only as Mr Ong, told TODAY that one of his clients was among those affected. He said that some of his customers had called him to ask about the issue, and he had assured them of the situation. After the news about the data breach broke, some AXA customers expressed concern, even though they had not received any notification from the company. One of them, Ms Claudia Sim, said: “I hope they can continue to improve their security to give us confidence.” Angela Teng
 
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12 Sep 2017 - General