TIPS: To Receive or Not to?Created by:
"Ma'am do you accept tips in here?" (trying to open her wallet), one of my patient approached me in the station yesterday. Of course everybody love tips. It's a sign of appreciation for the good service the health care personnel has provided.
In our hospital setting, there was a Memorandum passed all over the stations about not receiving tips most especially in a form of monetary value. We do really refuse accepting these items all the time however in some cases, there are folks and patients that insist of giving their token in a form of food and sometimes money.
I'd like to share this one situation I had encountered during one of my shifts. A housekeeping personnel was cleaning one of the suite rooms of a VIP patient, after doing so the patient has given him an amount to compliment him for a job well done. After a while, the patient complained that there was a personnel who instructed her to give out her money to him. So the attention of the involved has been called out to apologize to the patient and return back the money. Of course it has reached to the upper body of the administration of having this kind of incident.
Do you also encounter these kind of situation in your setting? How do you handle and respond to this, any thoughts?