General

PureVPN review

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14 Mar 2019 - General
 

PureVPN review

PureVPN is a superb service from a professional VPN provider, with a wide scope of nicely-packed features, round-the-clock support, user-friendly web-site, money-back guarantees, impressive clientele (several thousand customers), high connection speeds and convenient SW.

Options and prices

It is a perfect choice for anyone who is ready to pay money in return for true quality. Quality is a convincing advantage of PureVPN, as well as a strong customer focus. Software solutions are backed up by a collection of easy-to-read tutorials for different devices which are available online. PureVPN can be recommended for great performance. In fact, there are a couple of minor gaps, because absolute perfectness is a non-existing thing and there can be no guarantees of absolute privacy, but PureVPN can be safely recommended for most users and applications. You can try out this solution to get first-hand experience.

Following a conventional pricing scheme, PureVPN offers progressive discounts for long-time subscriptions. Also there is a money-back guarantee effective for three days, so it is always possible to discontinue the use of this service if you are dissatisfied with the results. Refunds are available, provided that data use over the period was within 500 MB. Otherwise the provider would offer troubleshooting support instead of refund.

Customer support

Support is available on a round-the-clock basis, including a live chat option from the provider’s web-site. It can be field-tested by any user: queries are answered immediately and in a clear way. Also, there are forum discussions, social media activities, a ticketing system, and an impressive database of answers to most common questions. Queries can be sent via e-mail as well. Unfortunately, PureVPN does not run a telephone hotline, but this is a common practice for all VPN providers.

Private and secure online activities

PureVPN utilizes effective technologies to ensure network security for its users – PPTP & L2TP/IPSec protocols, SSTP and SSL in line with 128-bit encryption. It seems like PureVPN supports a beta-version of OpenVPN, which is mentioned is some tutorials, but not indicated in the profiles of their packages. Detailed privacy policy of PureVPN is available online.

There are clear commitments for confidentiality. The provider undertakes not to disclose any account usage details except for legally binding situations, such as mandatory requests from public authorities. However, some activity logs are maintained, so PureVPN is rather unsuitable for those who seek an absolute privacy and confidence.

Compatibility

PureVPN offers customer support and client SW for PCs, Macs, Androids and iOSs, as well as setup guidelines for Linux and different kind of routers. N.B.: Router support is only available in Unlimited package.

Windows tests for the correlation with Mac version demonstrate that the same level of speed and performance is retained. And there is a bunch of nice features including kill switch, NAT firewall, protection against malware, Smart DNS, Split tunneling.

iOS and Android apps deserve only positive feedback, they are in no way less efficient than desktop SW version and, similarly, ensure hardly noticeable speed losses.

Summary

ADVANTAGES

  • Perfect client SW
  • Great customer support
  • Great desktop & mobile performance
  • Free account credits

CONCERNS

  • Certain logs are maintained, which can frighten some users
  • Currently, OpenVPN is only supported in beta version
  • Greatest discounts are only offered for Standard package. For Unlimited version they are not as generous

DISADVANTAGES

  • None

It can be said with confidence, that PurVPN is one of the best VPN solutions. It is smart, well designed, offers perfect client SW, superb quality, high connection speeds and easy-to-use guidelines. It is not cheap (especially the Unlimited package), but the price-to-quality ratio is truly fair, and this versatile solution backed by extensive and professional support is suitable for almost everybody.